Transport Customer Service - Basics

Customer service basics specifically for the Transport industry

Description

Customer service basics specifically designed for the Transport industry!!

You will learn :  key points:

  1. What customer  service is all about?
  2. How to use answer and handle the phone  enquiry  with skill
  3. How to deal with  awkward and difficult customers
  4. How to handle complaints  about your  services or company
  5. How to  present your attitude, and  motivate yourself   on stressful days
  1. How to  overcome price objections  in person, by phone  or emails  etc
  2. How to understand your benefits   and  creating 21  reasons  to  visit your busines
  3. How to  use email  communication,  skype,  SMS texting , social media  and  other tools
  4. How to project  your personality,   and be welcoming  at all times of the day
  5. How to  make suggestions  not opinions
  6. How to sell  your company  services  to customers and  fellow staff  members.
  7. How to get leads for more business  opportunities.
  8. How to plan your day and week   to  motivate yourself
  9. How to listen  and engage in conversation  with  customers and staff members, and  your boss.
  10. How to  stand,  talk, and use gestures for impact in the first 30 seconds
  11. How to be  more confident in Customer   service and  impress your customers.

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